Overview

At Kings Ophthalmics, we are committed to supplying high-quality ophthalmic equipment and consumables. As a distributor, our refunds and returns process is guided by the policies of the original manufacturers or vendors of each product.

1. Vendor-Based Return Policy

Refunds and returns are subject to the specific return and warranty policies of the respective vendor or manufacturer. These vary by product and brand. We will support our customers through the return process by liaising with the vendor on your behalf.

2. Warranty Coverage

Each item we sell may come with a manufacturer’s warranty, which typically covers defects in material or workmanship. The duration and terms of this warranty will vary depending on the product and brand. Warranty periods will be stated clearly at the time of purchase or upon request.

3. Return Eligibility

Items may be eligible for return under the following conditions:

  • The issue is covered under the manufacturer’s warranty
  • The return request is made within the warranty period
  • The item is unused or in the condition specified by the vendor’s return terms
  • Proof of purchase is provided

Please note that consumable items are generally non-returnable, unless found to be defective upon delivery and within the applicable warranty period.

4. How to Request a Return

To request a return, refund, or warranty claim:

  • Contact us via info@kingsophthalmics.co.ke or call +254 707 012 323
  • Provide your order details, the item in question, and a description of the issue
  • We will guide you through the vendor-specific process and communicate expected timelines

5. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products damaged after delivery due to misuse or mishandling
  • Items returned outside the warranty period
  • Items without valid proof of purchase

6. Refund Processing

Where a refund is approved by the vendor:

  • Refunds will be issued using the original method of payment or through a method agreed upon during the return process
  • Processing times may vary depending on the vendor and financial institution involved

Contact Us

If you have questions about whether your item qualifies for a return or refund, please contact us before initiating the process:

📧 info@kingsophthalmics.co.ke
📞 +254 707 012 323